Urgent Care Connect Frequently Asked Questions
Find answers to common questions about registration, pricing, travel, accommodations, and event details in one place.
Is this event just for Experity Customers?
This conference is an urgent care industry event with content and sessions for all urgent care professionals, whether you are an Experity customer or not. The event team reserves the right to decline any purchases of vendor passes by direct competitors of Experity or Experity Partners.
Is there a group discount?
Yes, starting in April, when registering three or more people from your team, you will receive the group ticket rate. One primary user will need to register themselves first and then add additional registrants before checking out. If you need to add more attendees after completing the initial registration, the primary registrant can log in and add more attendees to their group at the existing group ticket rate.
All registrants within one group must be from the same company.
When are the scheduled price increases?
Early Bird discount rates ended on October 16, 11:59pm Central Time. Advanced discount rates end on December 13, 11:59pm Central Time. Standard rates will run until February 20 at 11:59 pm Central Time, whereas on-site prices will begin until the show closes.
Are walk-in tickets available?
Yes, we will accept walk-in registrations during the event as long as we do not sell out beforehand. Please note that the All Access Pass prices will increase to the onsite price of $1,199 effective 2/20/2027. See the registration page for more information.
Am I able to transfer my ticket if I can no longer attend?
Yes. To transfer your ticket, email [email protected].
I am having issues completing my registration for the event, what do I do?
For best performance, we recommend using Chrome to register. Additionally, be sure to enable cookies and disable all pop-up blockers or ad blockers as they could cause additional issues. Still having issues? Contact us at [email protected] and a member of our team will reach out to you.
What is the dress code?
Business casual is appropriate for all events.
When should I plan to arrive and leave?
For the full experience, arrive the evening of Sunday, February 7 and plan to leave Wednesday, February 10
- DAY 1 – Monday, February 8: 8AM – 7:00PM, inclusive of breakfast and the welcome reception
- DAY 2 – Tuesday, February 9: 8AM – 8:00PM, inclusive of breakfast and the closing party
Where do I stay?
The event is being held at the Grand Hyatt, 1000 Broadway, Nashville, TN 37203. All conference sessions, keynotes, and the welcome reception will be held onsite. The Grand Hyatt Nashville room block will be open in May 2026.
Questions about the hotel?
Reach out to the Grand Hyatt Nashville +1 615 622 1234
Can I bring my family?
Yes, Nashville has options for visitors of all ages. From music to museums, to multiple dining options, there is something for everyone. Your family can enjoy Nashville while you network and learn with the industry’s brightest leaders.
When will vendor tickets become available?
Vendor tickets will be available in the Summer.
What is the cancellation policy?
All cancellation requests must be made in writing by sending an email to [email protected]. All cancellations will incur a $100 non-refundable processing fee. No refunds will be issued for cancellations received after January 6, 2027
Meet us in Nashville
This conference has something for everyone in your clinic and is a must attend for key leaders on your team.